We're here to help!


Technical Issue

Non-Technical Issue

I am a client of TrueLayer

I am not a client of TrueLayer

Data API

Verification API

Authentication & Tokens

PayDirect API


Missing or inaccurate data

Error message instead of data

Payments API

Standing Orders

Managing your TrueLayer integration

Reauthentication Flow

Connecting a bank account

Refreshing a bank connection

Payment status is unknown

Error initiating a payment

Standing Orders

Auth Dialog

Verification Error or Inaccurate Response

PayDirect API - Error or Inaccurate Balance


An app or service I subscribe to uses TrueLayer

Upcoming features & roadmap

Select the region for your complaint

Does this relate to handling of personal information?

What type of complaint is this?

Did you consent to share your Account Information?

Did you consent to this Payment?

Complaint: Account Information

Complaint: Payment


Technical Issue

Non-Technical Issue