As of July 2019, HSBC Business is failing some requests with access_denied
or 401 - undefined
errors.
Rest assured that TrueLayer contacted the bank on the 9th of July with all the information necessary so that the team can investigate the issue on their side.
We also reported the issue to the Open Banking portal (reference OBSD-9701). Public issues can be accessed here.
If you are experiencing this issue, please contact TrueLayer's Client Care team with more information about the failure. Please include debug_ids
and time of the requests.
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