Why are my users getting disconnected? Naomi August 05, 2019 17:02 Updated Follow If the connection is Credential Sharing If the user has changed their banking login details then their TrueLayer credentials are no longer valid. The user will have to re-authenticate through the TrueLayer Auth Dialog. If the connection is Open Banking or oAuth A change in the password may not invalidate the access, but users can revoke their access manually on their Internet Banking or their consent period of 90 days has expired. oAuth providers only allow one TrueLayer connection at a time. Further reading here. Related articles Why are my Monzo and Starling users getting disconnected? How long do refresh tokens last for? Why do my Open Banking users need to re-consent every 90 days? Can I test your application without bank credentials? Which UK banks and account types are supported? Comments 0 comments Article is closed for comments.