Why are my users getting disconnected? Follow Naomi Last updated February 27, 2020 14:28 A change in the password may not invalidate the access, but users can revoke their access manually on their Internet Banking or their consent period of 90 days has expired. Starling Bank only allows one TrueLayer connection at a time. Further reading here. Related articles Can I test your application without bank credentials? [Starling] Why are my users getting disconnected? How long do refresh tokens last for? Why do my Open Banking users need to re-consent every 90 days? I'm having issues refreshing my tokens. What should I do? Comments 0 comments Article is closed for comments.