Payment user interface guidance - information requirements

Clients who are not regulated in their own right for payment initiation services, using our Payments API must follow these two information requirements: 

1. Information before the initiation of a payment

The following information needs to be included in your user interface at the step before your customer proceeds to initiate a payment. It can be added in your existing screens and does not require an additional step to be added: 

By continuing you are permitting TrueLayer to initiate a payment from your bank account. You also agree to TrueLayer’s end-user terms and privacy policy.

This text can be added in your choice of formats but must remain clear and visible to your customers.  It must include the link to TrueLayer’s end-user terms of service and privacy policy. 

2. Information after the initiation of a payment 

The following information needs to be provided to the end-user after the initiation of a payment (i.e. after the customer has been redirected back from the bank authentication page):

• Confirmation that the payment has been successfully initiated with the customer’s bank
• A payment reference (the same one that is passed to the bank and the customer would see on their bank statement)
• The amount of the payment transaction 
• The amount of any charges for the payment initiation 

The information can be provided to the end-user in different ways depending on what works best for your product: 

• emailing/ texting this information to the end-user 
• including a link to allow an end-user to download a PDF of the information 
• having the information accessible for the customer to view on your app