Caisse d'Epargne requires beneficiaries to be added to the account's list of trusted beneficiaries in order to make a successful payment.
From your mobile application
- Open your Caisse d'Epargne application then enter your username and confidential code
- Click on the menu tab
- Select "Transfers" then "My beneficiaries (addition and management)"
To add a new beneficiary:
- Select "Add a beneficiary" at the bottom of the page then complete the "New beneficiary" form
Tip: Save time and photograph the IBAN by clicking on the camera to the right of the input field.
From your computer
- Log in to your online management space by entering your username and confidential code
- Via the "My summary" or "My accounts" tabs at the top of the page, click on "Transfers" then "List of beneficiary accounts" then "Add a beneficiary account" then follow the instructions
You can check more information on the bank's website here (in French).