TrueLayer creates the connection between
TrueLayer creates the connection between approved applications and financial institutions, such as your regular high street bank. This allows the application to initiate a payment on your behalf (with your consent).
However, TrueLayer is not a bank and doesn't handle the funds. If you need to request a refund, you will need to contact the service or app used to make the payment.
Curious to understand more about what we do? Check out this article