Some users of Santander bank in the UK have been experiencing different app flow freeze issues throughout the past year. Mostly, this relates to OS versions being updated, e.g. version upgrades on iOS 14. You may have experienced the banking app freeze or be stuck on the screen, similar to the image below:
Please, make sure you are on the most updated version of Santander's app, this should solve the issue.
If you need more information
The below articles may be related to any further questions you may have:
- What are the accounts supported by Santander on Open Banking?
- Why am I seeing a black screen after authenticating on my Santander app?
- Mobile app freezes during authentication on Santander iOS