Data API
Asynchronous API
Onboarding & Resource Hub
- Why am I having issues with my app redirection on iOs?
- How can I get certificates with Monzo?
- How can I get certificates with Starling?
- Asynchronous requests: best practices
- Does TrueLayer provide SDKs or code samples?
- What's the best way to implement a callback from TrueLayer to my mobile app?
Authentication and tokens
- Introducing Durable Refresh Tokens
- Why do my Open Banking users need to re-consent every 90 days?
- I'm having issues refreshing my tokens. What should I do?
- How are credentials_ids created?
- How does the Cooldown system work?
- How long do refresh tokens last for?
Transactions
- Does TrueLayer support running balances?
- Why are my transaction_IDs changing?
- Why are my card purchases positive?
- What are pending transactions?
- Why are some of my transactions not showing up?
- How far back can I pull transactions?
Known Issues
- [HSBC/First Direct] Why do I see an error when the user cancels the authentication process?
- [Co-op] Why can't I retrieve transactions older than 90 days?
- [OB-Nationwide] Why does my account show the wrong overdraft?
- Why can't I see all my bank accounts when connecting to Open Banking?
- [Lloyds|BoS] Why can't I connect my business account using my mobile app?
- [OB-Barclays] Why am I getting random access_denied in requests?
General questions
- Which UK banks and account types are supported?
- What to send on an incident ticket?
- Can I enable support for Joint Accounts on my Barclays connection?
- Are my requests and responses real-time?
- Which countries is TrueLayer currently in?
- Which German banks are you integrated with?
End-user FAQs
Common Errors
- Authentication fails with "provider_error"
- Authentication fails with invalid_request
- Authentication fails with internal_server_error
- API requests fail with "request_conflict"
- API request fails with "invalid_credentials_key"
- Authentication fails with "invalid_grant_type"