Please enter the details of your request. A member of our support staff will respond as soon as possible.
Your client_id can be found in the 'App Settings' section of your Console.
Choose the bank, or financial institution relating to your issue.
Inform here the credentials_id of the user affected. If there is more than one, add the others in the description. It should look like this: "sMTq9GFgAaBsScdDsw6rmKaJXAtdN8yr2Ga9hrcPM="
The debug_id is a secure way to share an access_token with TrueLayer to debug an issue with the Data API.
We use this to isolate specific requests in our logs. Please try to be as accurate as possible. Please feel free to reference additional timestamps in the description
Note: This priority level may be changed by the Technical Support Engineer after initial investigation and triage.
This ticket contains fields that cannot be left blank.